Terms of Service

Effective Date: September 11, 2026

Welcome to Petti, operated by Qualia Studios LLC (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our web application at getpetti.com (the “Service”). By creating an account, logging in (including via social login), or otherwise using the Service, you agree to these Terms.

1. Acceptance of Terms

1.1 Age Requirement.

You must be at least 13 years of age to use our Service. If you are under 13 years of age, you are not permitted to use or access the Service.

1.2 Agreement.

By clicking “I agree,” logging in, or using the Service, you agree to be bound by these Terms and our Privacy Policy.

2. Account Registration & Login

2.1 Account Creation.

To access certain features, you must register an account. You may register directly with email and password, or via Facebook Login, Google Sign-In, or Sign in with Apple.

2.2 Copyright Compliance.

We accommodate and do not interfere with standard technical measures used by copyright owners to identify or protect copyrighted works. We maintain a repeat infringer policy and will terminate accounts of users who repeatedly infringe copyrights. See our DMCA Policy for details.

2.3 Credentials.

You are responsible for keeping your password and any social-login credentials secure and for all activity under your account. Contact us immediately if you suspect unauthorized access.

2.4 Accuracy.

You agree to provide accurate, current, and complete information during registration and to update it as needed.

3. Social Login Disclosures

When you use social login, you grant us permission to access the following from your chosen provider, solely to create or authenticate your account:

• Facebook Login: name, email address, profile picture.
• Google Sign-In: name, email address, profile picture.
• Sign in with Apple: name and email address (or relay email).

We do not share these details beyond the purposes described in our Privacy Policy.

4. License to Use the Service

4.1 Limited License.

We grant you a personal, non-exclusive, non-transferable, revocable license to use the Service, subject to these Terms.

4.2 Restrictions.

You may not:

• Reverse-engineer, decompile, or disassemble any portion of the Service.
• Use the Service to upload or distribute infringing, offensive, or illegal content.
• Circumvent any security or access restrictions.

5. Your Content and Generated Content

5.1 Ownership and Rights in Your Card

Your Content. As between you and us, you retain all right, title, and interest in and to any photographs, text, names, story ideas, instructions, and other content or materials that you submit, upload, provide, create, or edit through the Service (“Your Content”). Nothing in these Terms transfers ownership of Your Content to us except for the limited rights necessary for us to operate and provide the Service as described in these Terms.

Generated Cards. As between you and us, we do not claim ownership of the card or other output generated for you through the Service (“Generated Content”). Subject to these Terms and applicable law, you may use, reproduce, download, print, distribute, display, give away, or sell your Generated Content for personal or commercial purposes without any additional payment to us.

To the extent that we acquire or hold any intellectual property rights in Generated Content created specifically for you, we hereby assign to you all such right, title, and interest, subject to any rights of third parties and any limitations imposed by applicable law or by the terms governing third-party technologies used to provide the Service.

Copyright Limitations Applicable to AI-Generated Content. You acknowledge that certain portions of Generated Content may be created using artificial intelligence and may not qualify for copyright or other intellectual property protection. Under current United States copyright law, copyright protection generally extends only to material that reflects sufficient human authorship. Content generated solely by artificial intelligence may therefore be ineligible for copyright protection.

Certain elements of your card may nevertheless qualify for protection, including Your Content, photographs or text created by you, material that you meaningfully modify or contribute to, and, where applicable, your original selection, coordination, or arrangement of content. The existence, scope, and enforceability of any intellectual property rights will depend on the particular circumstances and applicable law.

Accordingly, although you may use, distribute, and commercially exploit your Generated Content as permitted by these Terms, we do not represent or warrant that you will obtain exclusive intellectual property rights in any Generated Content or that you will be able to prevent third parties from using, reproducing, or creating material that is identical or similar to AI-generated portions of your card.

Non-Exclusive Output. Generated Content is not provided on an exclusive basis. Because artificial intelligence systems may generate similar or identical content in response to similar or different inputs, other users may receive text, illustrations, characters, themes, concepts, designs, or other output that is the same as or similar to Generated Content provided to you. We do not represent or warrant that any Generated Content will be unique, original, or exclusive to you.

Defined term. Your Content and Generated Content are referred to together in these Terms as “User Content.” Where these Terms refer to User Content, they refer to both unless stated otherwise.

5.2 License to Us.

To operate the Service. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (for formatting, printing, and technical purposes), publicly display, and transmit User Content as necessary to operate, provide, secure, support, and improve the Service, including to generate your card, produce printed copies through our print partner, and deliver your order.

To promote the Service. You also grant us a worldwide, non-exclusive, royalty-free, sublicensable license to reproduce, publicly display, publicly perform, distribute, and create derivative works of Generated Content, and of Your Content to the extent it appears in Generated Content, for the purpose of marketing, advertising, and promoting the Service, in any media now known or later developed. This includes use on our website and public gallery, in social media, in advertising, and in demonstrations of the Service. We are not required to pay you or credit you for this use.

Limits on promotional use. We will not publicly display a reference photograph you upload as a standalone image, and we will not publish a child’s full name, contact details, or other directly identifying personal information alongside promotional use. Cards you have kept private are not published to our public gallery without your action, but may still be used in the promotional ways described above. You may ask us to stop using a specific card for promotion by contacting support@getpetti.com, and we will cease new promotional use within a reasonable period; we are not obliged to recall materials already distributed or printed.

Duration. The licenses in this Section 5.2 continue for as long as we host the relevant User Content and, for promotional materials already created or distributed, after that. Deleting a card ends our right to make new promotional use of it.

5.3 Responsibility.

You are solely responsible for Your Content and for your use of Generated Content. Do not submit anything that violates applicable law or the rights of any third party, and do not submit a photograph of another person, including a child, unless you have the authority or permission to do so. You are responsible for confirming that your use of Generated Content, including any commercial use, is lawful in your jurisdiction.

5.4 Reference Photos.

Photos you upload as character, setting, or style references are sent to our AI provider both to generate a written description and, with each illustration, so the artwork can be based on the photo itself. You are asked to consent to this before uploading. We delete those uploaded photos from our storage as soon as your card has finished generating, and in any case within 7 days of upload; after that, illustrations are generated from the written description alone. The written description and the card you create are kept in your library and are not deleted on that schedule.

6. Intellectual Property

All code, designs, trademarks, and other materials provided by Qualia Studios LLC (“Our Content”) are our exclusive property. You may not copy, modify, or distribute Our Content except as explicitly allowed in these Terms or with our prior written permission.

7. Payments

We do not offer subscriptions. Everything on the Service is a one-time purchase: an individual card, a pack of tokens, or a printed copy of a card.

7.1 Free preview.

You can create a card and view a limited free preview without paying. The full-resolution card and its inside remain locked until you buy it or unlock it with tokens. Previews are provided for evaluation, may be limited or withdrawn at any time, and may be deleted after a period of inactivity.

7.2 Card prices.

Cards are priced by length and by whether they include text. Current prices for every tier are listed on our Pricing page and shown again at checkout. The price displayed at checkout is the price that applies to your order.

7.3 Tokens.

Tokens are a prepaid credit used to unlock cards and to regenerate individual illustrations. Current pack prices, the number of tokens each pack contains, and the token cost of unlocking a card or editing an illustration are shown on the tokens page and before you confirm any action that spends them. Tokens have no cash value, are not redeemable for money, cannot be transferred or sold, and do not expire while your account remains open. Tokens are consumed when the work they pay for is requested, whether or not you are satisfied with the result.

7.4 Printed and mailed cards.

Physical cards are not currently available. The Service presently provides digital cards only. Any option to order a printed or mailed card is disabled, and we will not charge you for one. If we begin offering physical cards, the price, the production and delivery estimates, and your responsibility for the accuracy of any delivery address you provide will be shown to you before you confirm such an order, and these Terms will be updated accordingly.

7.5 Billing.

Payments are processed by Stripe. We do not receive or store your full card number. By completing a purchase you authorise the charge shown at checkout to your selected payment method, and you confirm that you are permitted to use it.

7.6 Refunds and cancellations.

A card is generated for you on demand, so once the pages have been generated the purchase is final and fees are non-refundable, except as set out below or as required by law.

• Failed generation. If we charge you and the card is not delivered, contact us and we will complete it or refund you in full.
• Printing defects and loss in transit. Not applicable while physical cards are unavailable (see 7.4). Should we begin offering them, damaged, misprinted or undelivered orders will be eligible for a reprint or refund on the terms stated at the time of purchase.
• Discretionary refunds. We may issue a refund in other circumstances at our discretion. Doing so once does not oblige us to do so again.
• Statutory rights. Nothing here limits any refund or cancellation right you have under the law of your country or state, including any right of withdrawal for consumers in the EU and UK. Note that supplying digital content generated on demand may end that right once generation begins, where you have agreed to immediate performance.

Refund requests go to support@getpetti.com. Refunds are returned to the original payment method. A refunded card is locked again and tokens spent on it are not restored unless we say otherwise.

7.7 Taxes.

Prices are shown in US dollars. Where we are required to collect sales tax, VAT, or a similar tax, it is calculated and displayed at checkout. You are responsible for any other taxes, duties, or customs charges arising from your purchase, including import charges on printed cards shipped internationally.

7.8 Price changes.

We may change prices, introduce new charges, or change what tokens cost or buy, at any time, and the prices shown on the Service are the current ones. Changes do not affect an order already placed or tokens already purchased, which keep the token values in effect when they were bought unless we notify you otherwise.

7.9 Chargebacks.

If you dispute a charge with your bank rather than contacting us, we may suspend your account and any unused tokens while the dispute is resolved.

8. Privacy & Data Security

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and share your personal information. Please review it carefully.

9. Disclaimers & Limitations of Liability

9.1 Disclaimer of Warranties.

The Service is provided “as-is” and “as-available.” We disclaim all warranties, express or implied, including merchantability or fitness for a particular purpose.

9.2 Limitation of Liability.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Service (even if advised of the possibility).

9.3 Maximum Aggregate Liability.

Our total aggregate liability for all claims arising out of or relating to the Service or these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the greater of (a) the total fees you have paid to us in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (USD 100).

10. Indemnification

You agree to defend, indemnify, and hold harmless Qualia Studios LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

• Your use of or inability to use the Service;
• Your violation of these Terms or any applicable laws;
• Your Content, your use or distribution of Generated Content, or any other content you contribute to the Service;
• Any claim that your use infringes or violates the rights of a third party.

11. Termination

We may suspend or terminate your account and access to the Service at any time, with or without cause or notice, if you violate these Terms. Upon termination, your license ends and you must stop using the Service. Sections 5, 8–11, and 13–15 survive termination.

12. Changes to Terms

We may update these Terms from time to time. We'll post the revised "Effective Date" at the top and, where appropriate, notify you by email or in-app. Continued use after revision constitutes acceptance.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of New York, USA, without regard to conflict-of-law principles. Any dispute arising under or relating to these Terms shall be resolved in the state or federal courts located in New York County, New York.

14. Contact Us

If you have questions or concerns about these Terms, please contact us at:

Email: support@getpetti.com
Address: Qualia Studios LLC, 8 Green St, STE 8, Dover, DE, 19901 USA